Merchant Support
There's no problem we can't handle!
We will help you in any situation and answer all your questions related to the delivery of goods, orders, shipments and returns.
Contact with us!
Anna Klimkiewicz-Mita
Merchant Support Team Leader
Manages Merchant Support Team. Passionate about building strong client relationships and empowering people to deliver excellence in everything we do.
Magdalena Krynicka
Merchant Support Specialist
She deals with contact with clients, answering questions and sometimes helping in solving very unusual issues. Her motto is: "Strength in the team". Her "flaw"? Maybe a touch of ADHD when dealing with people...
Monika Dywan
Merchant Support Specialist
She willingly shares the experience gained in the Omnipack warehouse, working with clients on a daily basis. Nice and open, always willing to support merchants.
Adrian Rusin
Merchant Support Specialist
At Omnipack, he deals with customer assistance and support. He turns difficult topics into new opportunities for action.
Here's what they do
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They are the masters of quick responses - our average response time to customer inquiries is just 45 minutes.
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They never lose their patience and our clients love them for that. Nobody gets as much praise as our Merchant Support department!